Terms of Service

Terms and Conditions
Last Updated: March 5, 2025

1. General Information

These Terms and Conditions ("Terms") govern your access to and use of Artisian.ai (the "Site") and its services. By visiting our Site or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Artisian.ai offers AI-powered tools that allow users to create personalized artwork, including prints featuring user-generated images. We provide printing and delivery services for the artwork you design through our platform.

Company Information:

  • Company Name: Artisian.ai
  • Registered Address: Beukenhof 3, Lage Vuursche, 3749 AV, The Netherlands
  • Email Contact: support@artisian.ai
  • Website URL: www.Artisian.ai
  • Chamber of Commerce (KvK) Registration Number: 96020008

2. Use of Services

  • You must be at least 18 years old or have parental/guardian consent to use our services.
  • You agree to use Artisian.ai only for lawful purposes and in accordance with these Terms.
  • You are solely responsible for any content you create, upload, or generate using our AI tools. Artisian.ai is not responsible for the content you create, including potential copyright infringement, offensive, illegal, or otherwise inappropriate content.
  • We reserve the right to refuse or remove any content that violates these Terms or applicable laws.

3. User-Generated Content

By using Artisian.ai, you acknowledge that:

  • You have all necessary rights and permissions for any images or content you upload or use.
  • You retain ownership of any original content you create, but by using our services, you grant us a non-exclusive, worldwide license to use, store, process, and print the content for order fulfillment.
  • We are not liable for any copyright claims, privacy violations, or disputes arising from content you create using our services.
  • Commercial use of user-generated artwork is strictly prohibited unless explicitly authorized by Artisian.ai.

4. Orders, Pricing, and Payments

  • All orders are subject to acceptance and availability. You will receive an email confirmation after placing an order.
  • Prices are listed in Euros (€) and include applicable taxes unless stated otherwise.
  • Payments must be made in full at the time of order placement. 
  • We reserve the right to refuse or cancel orders if fraud is suspected or in cases of incorrect pricing due to errors.
  • Invoices are available upon request. Customers requiring an invoice must contact our customer service team.

5. Delivery & Shipping

  • We aim to deliver orders within 2-6 business days after ordering. 
  • Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other external factors.
  • Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed shipments due to incorrect addresses.
  • If a package is returned due to an incorrect address, the customer is responsible for additional shipping costs for re-shipment.

6. Returns and Refunds

We want you to be completely satisfied with your artwork!

  • Return Period: You may return pre-made designs from our collection within 30 days of delivery.
  • Custom Artwork: Due to the personalized nature of AI-generated artwork, we do not accept returns for custom-made prints unless they are damaged or defective.
  • Damaged Orders: If your artwork arrives damaged, please contact us within 7 days of delivery with photographic evidence. We will either offer a replacement or a refund.
  • Refund Processing: Refunds are issued within 14 business days after approval. Shipping fees are non-refundable.

7. Intellectual Property

  • All content, designs, and technology on Artisian.ai are owned by or licensed to Artisian.ai. You may not reproduce, distribute, or create derivative works without prior written permission.
  • Any artwork generated using our AI tools is provided for personal use only. Commercial use is prohibited unless explicitly authorized by Artisian.ai.
  • We are not responsible for how users utilize the generated content beyond our platform.

8. Limitation of Liability

  • Artisian.ai is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  • We are not responsible for any misuse of the artwork generated by users.
  • Our total liability for any claim related to our services is limited to the amount paid for your order.

9. Promotions and Discount Codes

  • Promotional offers and discount codes are time-sensitive and subject to availability.
  • Discount codes cannot be combined with other promotions unless explicitly stated.
  • Each discount code is valid for single use per customer unless otherwise specified.
  • We reserve the right to cancel or modify promotional offers at any time.

10. Modifications to the Services and Terms

  • We reserve the right to modify or discontinue any part of our services at any time without notice.
  • We may update these Terms periodically. Continued use of our services after updates constitutes acceptance of the revised Terms.

11. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of The Netherlands.
  • Any disputes arising from these Terms shall be settled through negotiation. If no resolution is reached, disputes will be subject to the exclusive jurisdiction of Dutch courts.

12. Privacy and Data Protection

  • We collect and process customer data for marketing and service improvement purposes.
  • We work with third-party service providers for order fulfillment, payment processing, and logistics.
  • By using our services, you agree to our Privacy Policy, which outlines how we collect, store, and use personal information.

13. Contact Information

If you have any questions about these Terms or our services, please contact us at:

By using Artisian.ai, you agree to these Terms and Conditions. If you do not agree, please discontinue the use of our services immediately.